Contact Center Operation

 Focus on your core business processes - Let us help you with the rest

Whatever industry you’re in - Insurance, luxury brands, ground transportation, multi-channel retailing, tourism and hospitality or health insurance — we offer the full range of inbound and outbound services that help you increase sales, retain customers, and create brand loyalty. We convey your brand personality consistently and deliver on your brand promise in every interaction with your customers.

Cotiam is going beyond traditional call center services to interact with your customers via any channel they choose (voice - chat - email - messaging). In every channel, and in every interaction, we communicate your brand personality just as you want it to be presented. Our Services include : 

Customer Service :

By supporting your incoming and outgoing calls, you boost loyalty and customer satisfaction with your brand thanks to the expertise of our teams and the diversity of our digital solutions throughout the entire customer process.

 

Sales Support and Assistance :

We strive to support our clients in optimizing the quality of their customer service with a unique approach focused on operational and relational excellence : Provision of information - Billing contract amendment - Claims handling - Treatment of suggestions - Sale of products and / or services


Technical Assistance :

Our technical support covers customer technical issues in the various business areas in BtoC, BtoB and BtoBtoC, through several levels of expertise for end-to-end processing, optimal efficiency and reduced resolution times.

Retention and loyalty :

We help you develop a long-term relationship with your customers by analyzing the issues, thus enabling the development of an adequate loyalty plan. Creating a unique customer experience for each of your contacts will help improve satisfaction.

Service Desk :

Cotiam offers a complete service desk that controls the entire information system, from user support to change management, incident management and problem management. By putting the objectives of our customers at the center of our strategy, we ensure through our Service Desk to provide a point of contact to manage, coordinate and resolve “incidents” as quickly as possible and ensure that no demand is lost, forgotten or ignored.

Telemarketing :

We provide dedicated customers with dedicated teams, with a real sense of customer contact and a perfect mastery of sales techniques for optimal sales performance.

 

 

BPO - Outsourcing

 Focus on your core business processes - Let us help you with the rest

Business process outsourcing (BPO) has evolved with time and the rampant innovation in technology. It involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.

BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact center services. In addition, other outsourcing segments within the global industry include business services, energy, technology, healthcare and pharmaceuticals, retail, travel and transport, and telecom and media.

Our aim is reinventing business operations through industrialized business process expertise, technology, applied intelligence and data—to boost the intelligence engine of our clients’ businesses.

Our Services Include : Accounting - Bookeeping - Billing - Supply Chain - Procurement - Sales Support - SEO - Social Media Management - Digital Content Management