Development Services

The best path to application development is to start in the future – and stay there

We work with you at the intersection of cloud, mobility and analytics to create simple, effective and future ready digital solutions. 

Application development is complex and dynamic. To meet business needs, leaders must align with an application development services partner that possesses a proven track record, a quality approach to delivering consistent results and the expertise required to drive successful outcomes.

Through our commitment to superior customer service and a personal dedication to helping our clients achieve success. Our technical expertise is centered on Microsoft®, Java/Open Source, mobile applications and other technologies such as PowerBuilder, Mainframe and ColdFusion

Application Management Services

Reduce cost, by using our fully managed outsourcing capability. 

 

Knowledge transfer is one of the most challenging aspects of applications outsourcing. Multiple systems and interfaces are involved, and each must be understood, defined and managed seamlessly. The best application management outsourcing models successfully navigate these complexities to lower the total cost of ownership, increase service levels and streamline new efficiencies.

we work with you to establish a well-defined outsourcing strategy that supports your business objectives and offers predictable service levels. Unlike other large, global outsourcing companies, we quickly adapt and tailor our application management solutions to meet your unique specifications.

IT Helpdesk

We transform organizations by creating together a new way of working. 

Companies need to invest, upgrade and provide end-to-end support services keeping pace with the ever-changing technology without having a negative impact on the quality of service.

 

There is a need to focus on customer service and post-sale technical support as critical service differentiators that help organizations stay ahead in a highly competitive business environment.

Outsourcing technical helpdesk is no longer looked upon as a short-term cost-cutting tool with the focus now shifting to long-term competitive gain. In order to provide customers with end-to-end support services, firms must deliver a superlative customer experience and also find ways to reduce the cost of operations while driving for new revenues.

Cotiam aims to relentlessly deliver value in addressing each Client’s specific business goals. Helpdesk models are thus tailored to meet the needs of individual customers for successful outsourcing outcome, as the one-size-fits-all option no longer exists.

Acknowledging the concerns of the market through commitment and customer feedback, the company has developed solutions for the entire Support Life Cycle Management. This includes: 

  • Multi-Channel Support Solution : Voice / Email / Chat / Web

  • Enabling Tools : CRM, Knowledgebase, Remote Diagnostic

  • Level 1 Support Services : User Support / Provisioning / Installation / Configuration

  •  Level 2 Support Services​ : Fault repair /  IT & Software Support Services / DBA / tool specific SMEs

Cyber-Security 

A major cybersecurity event can affect billions of dollars in assets, and damage a hard-earned reputation. Protecting yourself takes foresight and resilience—folding risk considerations into business decision making, while upgrading security protections in the IT environment.

Despite the speed, variability, and growing commercial implications of breaches and other cyberattacks, most institutions still manage digital security in a way that feels distinctly old-fashioned—by delegating responsibility to IT or security, by using protections designed to meet yesterday’s attacks, and by applying burdensome restrictions that impede innovation.

We help clients determine what to protect and how much to spend aligning the company’s risk posture and cybersecurity approach with its business objectives.

Application Security :

This service provides security assessment for your Web applications, Mobile, APIs and Desktop. Applications security consists of measures taken to improve the security features by finding, fixing and preventing security vulnerabilities. 

 

Code Review :

Security Code review provides insight into the “Real World Risk” associated with insecure coding. Our experts use both static and dynamic process of auditing source code that verifies that the proper security controls are present. Also, make a serious risk estimation that accounts for both the likelihood of attack and the business impact of a breach.

Infrastructure Security :

With this service, we provide internal testing to simulate attacks coming from within the organisation to determine to what extent a user, who has legitimate access to the system, can go. Several scenarios can be explored e.g: ( Misuse of authentication mechanisms, Eavesdropping, Message interception and Identity theft.